The challenge
The challenge
Redesigning a banking app used by more than 3 million Nationwide members every day.
Redesigning a banking app used by more than 3 million Nationwide members every day.
I worked as a senior UI designer on a large digital transformation project to redesign the Nationwide banking app from the ground up. The work focused on modernising key customer journeys, improving usability and creating a clearer, more consistent experience across the app.
As part of an agile team, I was involved across the full project lifecycle — from discovery and ideation through to design, testing, iteration, documentation and handover. I worked closely with product, research and engineering to shape features, refine interaction patterns and ensure designs could be delivered effectively.
I worked as a senior UI designer on a large digital transformation project to redesign the Nationwide banking app from the ground up. The work focused on modernising key customer journeys, improving usability and creating a clearer, more consistent experience across the app.
As part of an agile team, I was involved across the full project lifecycle — from discovery and ideation through to design, testing, iteration, documentation and handover. I worked closely with product, research and engineering to shape features, refine interaction patterns and ensure designs could be delivered effectively.
Each feature was tested with users, refined through iteration and retested until we were confident it felt clear, intuitive and easy to use.
Each feature was tested with users, refined through iteration and retested until we were confident it felt clear, intuitive and easy to use.
Each feature was tested with users, refined through iteration and retested until we were confident it felt clear, intuitive and easy to use.
